q444 Privacy Policy

Introduction

q444 ("we", "us", or "our") operates the online casino and sports betting platform accessible at https://q444.lat. This Privacy Policy describes in plain language how we collect, use, store, disclose, and safeguard the personal information of every registered player and visitor. By accessing or using q444, you acknowledge that you have read and understood this policy and consent to the data practices described herein.

This policy applies to all personal data collected through our website, mobile experience, customer support channels, payment processing flows, and any other service offered under the q444 brand. We take data privacy seriously and have aligned our practices with generally accepted international data protection principles, ensuring every player based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere across Bangladesh can use our platform with confidence.

Information We Collect

We collect two broad categories of information: data you provide to us directly, and data collected automatically as you use our platform.

Data You Provide Directly

• Account Registration: Full name, username, date of birth (to verify the 21+ age requirement), email address, phone number, and country of residence when you create an account.
• Identity Verification (KYC): A government-issued photo ID, proof of address, and in some cases a selfie or additional documentation as required by our verification procedures.
• Financial Data: Deposit and withdrawal history, bKash or Nagad mobile wallet references, Rocket or Upay transaction IDs, and bank account details where relevant — collected solely to process payments.

Data Collected Automatically

• Usage Data: Pages visited, games played, session duration, bet amounts, win/loss records, and feature interactions within the platform.
• Technical Data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone (Bangladesh Standard Time, UTC+6).
• Cookie and Tracking Data: Cookie identifiers, session tokens, and referral source data collected via our first-party cookies and similar tracking technologies.

How We Use Your Information

We process your personal data only for specific, legitimate purposes. These include:

• Creating and managing your q444 account, verifying your identity, and enabling you to log in securely.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and maintaining accurate financial records.
• Providing access to games, sports betting markets (including cricket, BPL, IPL, T20, and football), and other platform features.
• Sending you service notifications, account updates, bonus offers you have opted into, and important security alerts.
• Complying with our responsible gaming obligations, including monitoring gaming behaviour, applying deposit limits, and supporting self-exclusion requests.
• Detecting and preventing fraud, money laundering, unauthorised account access, and any other activity that violates our Terms & Conditions.

How We Share Your Information

q444 does not sell your personal data. We may share it only in the following limited circumstances:

• Payment Processors: We share the minimum necessary financial data with payment service providers (including mobile wallet operators like bKash and Nagad) solely to complete your transaction.
• Technology Partners: Game studios and software providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) may receive session data necessary to deliver their games. They are contractually bound to keep your data confidential.
• Legal Compliance: We may disclose data when required by applicable law, a valid court order, or regulatory authority — and only to the extent strictly required.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the successor entity, who will be required to honour this policy.

In every case, we require any third party that handles your data to apply security standards equivalent to our own and to use your data only for the purposes we specify.

Cookies and Tracking Technologies

q444 uses cookies and similar technologies to make our platform work reliably and to improve your experience. A cookie is a small text file stored in your browser. We use three categories of cookies:

Cookie Categories

• Essential Cookies: Required for the platform to function. These maintain your login session, keep your betting slip active, and secure your account. You cannot opt out of these.
• Analytics Cookies: Help us understand how players navigate q444, which games are most popular, and how to improve platform performance — using anonymised, aggregated data only.
• Preference Cookies: Remember your language setting, display preferences, and other personalisation choices so you do not need to re-configure them each visit.

You may control or delete cookies through your browser settings. Disabling essential cookies may prevent parts of the platform from functioning correctly.

Data Security

q444 implements robust technical and organisational safeguards to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive account data, strict access controls and role-based permissions for internal staff, regular security reviews and infrastructure audits, and multi-factor authentication options for player accounts.

While we apply these standards diligently, no online system can offer absolute security. We encourage you to choose a strong, unique password for your q444 account and to contact our support team immediately if you suspect any unauthorised activity on your account.

Data Retention

We retain personal data for as long as your account remains active or as necessary to provide you with our services. When you close your account, we will delete or anonymise your personal information within a reasonable period, except where we are required to keep it longer under applicable legal, regulatory, financial record-keeping, or dispute-resolution obligations.

Transaction records related to deposits and withdrawals processed through bKash, Nagad, Rocket, Upay, or bank transfer are retained for a minimum period required for financial compliance purposes. KYC documents are kept for as long as legally mandated after account closure.

Your Privacy Rights

As a q444 player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected]:

• Right to Access: You may request a copy of all personal data we hold about you, free of charge, within a reasonable timeframe.
• Right to Correction: If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to Deletion: You may request that we delete your personal data where there is no compelling reason for continued processing, subject to legal retention obligations.
• Right to Restrict Processing: You have the right to ask us to suspend the processing of your data in certain circumstances, for example while you contest its accuracy.
• Right to Object: Where we process your data based on legitimate interests (such as marketing communications), you have the right to object and we will stop unless we have overriding grounds.

We will respond to all privacy rights requests within 30 days of receipt. In complex cases we may extend this by a further 30 days, notifying you of the extension and reason.

Payment Data and Financial Privacy

When you make a deposit or request a withdrawal on q444, your financial transaction data is handled exclusively by your chosen payment provider — whether that is bKash, Nagad, Rocket, Upay, or a bank transfer service. We do not store your full mobile wallet PIN, card number, or online banking credentials on our servers. We receive only a transaction confirmation reference and the amount processed, which we record against your account for accounting and responsible gaming purposes.

All financial data shared with payment processors is transmitted over encrypted channels. Payment processors operating in Bangladesh are subject to their own regulatory obligations and privacy policies, which we encourage you to review directly.

Third-Party Links

The q444 platform does not contain links to external third-party websites. All navigation remains within our controlled domain at q444.lat. Should you independently visit any third-party website (for example, your bank's portal or a payment provider's app), that site's own privacy policy governs any data collected there — q444 has no control over and accepts no responsibility for those external sites or services.

Children's Privacy and Age Restriction

q444 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 21. Our registration process includes mandatory date-of-birth verification, and we reserve the right to request additional age-verification documents at any time. If we discover that a person under 21 has successfully registered, we will immediately close that account, void any transactions, and securely delete all associated personal data. If you believe a minor may have accessed our platform, please contact us immediately at [email protected] so we can investigate and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active account holders via their registered email address or an in-platform notification.

Your continued use of q444 after any policy update constitutes your acceptance of the revised terms. We recommend bookmarking this page and reviewing it periodically, especially before making significant deposits or engaging with new platform features.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way q444 handles your personal data, our dedicated support team is available seven days a week and aims to respond within 24 hours (Bangladesh Standard Time, UTC+6).

Email us at: [email protected]