q444 Terms & Conditions

Welcome to q444, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your use of the q444 website, mobile platform, games, and all associated services. By registering an account, making a deposit, or using any part of our platform, you confirm that you have read, understood, and unconditionally agreed to these terms in their entirety.

q444 reserves the right to update, revise, or amend these Terms & Conditions at any time without prior notice. Continued use of the q444 platform after any modification constitutes your acceptance of the revised terms. It is your responsibility to check this page periodically for updates.

1. Acceptance of Terms

By accessing or using the q444 platform in any manner, including browsing, registering an account, placing bets, or claiming bonuses, you acknowledge that you have read and fully understood these Terms & Conditions and agree to comply with them. If you do not agree with any part of these terms, you must immediately discontinue use of the platform.

These Terms & Conditions form a legally binding agreement between you (the player) and q444. They apply to all products and services available on the q444 platform, including but not limited to casino games, slots, live casino, sports betting, crash games, and fish shooting games.

2. Eligibility Requirements

To register and use a q444 account, you must meet all of the following eligibility criteria at all times:

• You must be at least 21 years of age. Gambling by individuals under 21 is strictly prohibited on q444.
• You must be a natural person and not register or act on behalf of a corporate entity unless explicitly permitted.
• You must not be residing in or accessing the platform from any jurisdiction where online gambling is explicitly prohibited by law.
• You must provide accurate, truthful, and up-to-date personal information during registration and throughout your use of the platform.

3. Account Registration and Security

Each player may hold only one account on the q444 platform. Opening multiple accounts (also known as duplicate or multi-accounting) is strictly prohibited and will result in immediate suspension of all associated accounts and forfeiture of any winnings or balances therein.

KYC Verification

q444 conducts Know Your Customer (KYC) verification to comply with anti-money laundering obligations and to protect the integrity of the platform. You may be required to submit identity documents, proof of address, or proof of payment method. Failure to complete KYC verification within a reasonable timeframe may result in account restrictions or closure.

• You are solely responsible for maintaining the confidentiality of your login credentials, including your password.
• Any activity conducted through your account is your sole responsibility, whether or not authorised by you.
• You must notify q444 support immediately if you believe your account has been accessed without your authorisation.

Account Closure

You may request account closure at any time by contacting our support team at [email protected]. Upon closure, any pending bonus wagering requirements will be forfeited, and remaining real-money balances will be processed for withdrawal subject to identity verification.

4. Deposits and Withdrawals

q444 supports instant deposits and withdrawals for Bangladeshi players via leading local payment methods. All financial transactions are processed in Bangladeshi Taka (BDT) unless stated otherwise. q444 does not charge fees on standard deposits, but your payment provider may apply their own charges.

Accepted Payment Methods

q444 currently accepts the following payment methods for deposits and withdrawals:

• bKash — Bangladesh's most widely used mobile financial service, accepted for instant deposits and same-day withdrawals.
• Nagad — Supported for fast and secure transactions, available to players across Dhaka, Chittagong, Sylhet, and all major cities.
• Rocket and Upay — Additional mobile banking options supported for convenient deposits and withdrawals.

Withdrawal Policy

Withdrawal requests are processed as promptly as possible, typically within 24 hours for verified accounts. q444 reserves the right to request additional identity documents before processing any withdrawal. Winnings derived from bonus funds are subject to applicable wagering requirements before withdrawal is permitted.

5. Bonuses and Promotions

q444 offers a range of bonuses and promotional offers to new and returning players, including welcome bonuses, free spins, deposit match bonuses, and seasonal promotions tied to events such as Eid, Pohela Boishakh, IPL, and the BPL cricket season. All bonuses are subject to the following general conditions:

• All bonuses carry a wagering requirement (rollover) that must be met before any winnings derived from bonus funds may be withdrawn. Specific rollover figures are stated in each individual promotion's terms.
• Bonuses are non-transferable and may not be exchanged for cash without fulfilling the specified wagering requirements.
• q444 reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice.
• Players found to be abusing bonus offers — including but not limited to bonus hunting, arbitrage betting, or exploiting software errors — will have their bonuses voided and accounts reviewed.

Free spins credited as part of a promotion may be subject to game restrictions, maximum win caps, and expiry deadlines. Players are advised to read the specific promotion page for full details prior to claiming any offer.

6. Game Rules and Fair Play

All casino games, slots, live casino tables, crash games, sports betting markets, and fish shooting games available on the q444 platform are provided by licensed third-party game studios and providers including but not limited to Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. Each game is governed by its own individual rules, which players are expected to read before placing bets.

Game outcomes on q444 are determined by certified Random Number Generators (RNG) to ensure fairness and unpredictability. q444 does not manipulate game outcomes under any circumstances. The Return to Player (RTP) percentages for individual games are determined by the respective provider and may vary.

Technical Malfunctions

In the event of a technical malfunction, software error, or connection failure during a game session, q444 reserves the right to void the affected bets and return stakes to the player's account balance. q444 is not liable for any losses arising from technical issues beyond our reasonable control, including but not limited to internet connectivity problems on the player's end.

7. Responsible Gaming

q444 is fully committed to promoting responsible gaming among all our players. Gambling should be an enjoyable leisure activity, not a source of financial stress or personal hardship. We encourage players to set personal limits and to seek help if they feel gambling is affecting their wellbeing.

• Deposit limits — players may request a daily, weekly, or monthly deposit cap on their q444 account by contacting support.
• Self-exclusion — players may request a temporary or permanent self-exclusion from the q444 platform by emailing our support team.
• Time-out — a cooling-off period of 24 hours to 30 days can be applied to any account upon request, during which betting and deposits are suspended.

If you believe gambling is negatively impacting your life, please contact our support team at [email protected]. You may also refer to our dedicated Responsible Gaming page for further guidance and resources.

8. Prohibited Activities

The following activities are strictly prohibited on the q444 platform and will result in immediate account suspension, forfeiture of winnings, and may result in legal action where applicable:

• Money laundering, fraud, or using the platform for any illegal financial activity. q444 maintains strict AML monitoring and will report suspicious transactions to relevant authorities.
• Collusion, chip dumping, or any form of cheating in multiplayer games or live casino tables.
• Use of automated bots, scripts, or software that interacts with the q444 platform in an unauthorised manner.
• Providing false identity information, impersonating another person, or using a third party's payment details to fund your account.

q444 employs advanced fraud detection systems and cooperates fully with law enforcement agencies where evidence of prohibited activity is found. Players who engage in prohibited activities will not be entitled to any winnings accumulated during the period of such activity.

9. Privacy and Data Protection

q444 collects and processes personal data in accordance with our Privacy Policy. By using the q444 platform, you consent to the collection, storage, and processing of your personal information as described therein. We use industry-standard SSL encryption to protect all data transmitted between your device and our servers.

q444 does not sell, rent, or share your personal data with unauthorised third parties. Your data may be shared with trusted payment processors, KYC verification partners, and game providers solely to facilitate the delivery of our services. For full details, please refer to the q444 Privacy Policy page.

10. Limitation of Liability

To the fullest extent permitted by applicable law, q444 and its affiliates, officers, employees, agents, and partners shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of — or inability to use — the q444 platform, including but not limited to loss of winnings, loss of data, or interruption of service.

q444 makes no warranties or representations, express or implied, regarding the reliability, accuracy, or availability of the platform or its content. All games and services are provided on an 'as is' basis. Players use the platform entirely at their own risk.

11. Modifications to Terms

q444 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. When material changes are made, we will update the date of revision at the top of this page. Your continued use of the platform following any such update constitutes your binding acceptance of the amended terms.

Players are responsible for reviewing these Terms & Conditions on a regular basis. q444 is not obligated to provide individual notification to each registered player when updates are made, although we may choose to do so via email or on-platform notification at our discretion.

12. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with applicable laws. Any disputes arising from or relating to the use of the q444 platform shall be subject to the exclusive jurisdiction of the competent courts. q444 is committed to resolving disputes fairly and in good faith, and encourages players to contact our support team at [email protected] in the first instance before escalating any matter formally.